Frequently asked questions

We understand that starting therapy can bring up many questions. Here you'll find answers to some of the most common inquiries about our services, what to expect, and how we can support your journey towards wholeness within.

Does my plan cover my session rates?
Yes. Because I hold active CCC (Alberta) and RCC (BC) professional designations, my clinical receipts are widely eligible for full or partial reimbursement across Canada. If your workplace benefits package includes Counselling or Clinical Counselling coverages, my rates are typically accepted by major providers.

Does virtual therapy actually work for deep trauma and relational healing?
Yes, absolutely. Virtual therapy has proven to be highly effective for deep trauma and relational healing. It offers a safe and convenient space for exploration and growth, often allowing clients to feel more comfortable in their own environment. Our therapeutic approach is specifically designed to facilitate profound healing, regardless of whether sessions are conducted in person or online.

I had a bad experience in therapy before. What is your approach?
We understand that previous negative experiences can make starting therapy again challenging. Our approach is client-centered, trauma-informed, and emphasizes building a safe, trusting, and collaborative relationship. We prioritize your comfort and well-being, working at your pace, and ensuring you feel heard, respected, and empowered throughout your healing journey. We invite you to explore our "Meet the Team" page to learn more about our philosophy and practitioners.

How long are the sessions and what is your cancellation policy?

Session lengths vary depending on your needs and the type of therapy. Typically, individual sessions are 50 minutes, and couples or family sessions are 80 minutes. Our cancellation policy requires 24 hours' notice for any cancellations or rescheduling to avoid being charged for the session. This allows us to offer the time slot to other clients in need. 

Ready to start your healing journey?